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At Hirai Farms Shop , we are committed to providing fast and efficient delivery of our equipment, ensuring it reaches you as quickly as possible. We understand the importance of delivery times in your projects and do everything we can to support you every step of the way.
We offer a delivery tracking service, so you can monitor the status of your order in real-time. You’ll know exactly when your equipment will arrive and can plan accordingly.
If your location is hard to access or requires special equipment for unloading, our team will work with you to find the optimal solution. We have experience in delivering heavy equipment in various conditions.
We offer the option to be assisted by a Hirai Farms Shop representative at the time of delivery to ensure that the equipment is unloaded and installed properly. This service is available upon request.
You tell us the what, where, and when — and we’ll give you a fully transparent quote that reflects your exact delivery needs. No hidden charges, no surprises.
Before any machine leaves our lot, we conduct a complete condition check, document its status, and provide you with a report. We want you to know what to expect — and expect the best.
We understand the rhythms of farm life and industrial work. That’s why we schedule deliveries at times that reduce downtime and disruption — early mornings, after-hours, or post-harvest, we’re on your timeline.
Our estimated delivery time is between 7 to 14 business days from the date of order confirmation. Delivery times may vary slightly depending on product availability and destination. You will receive regular updates on the status of your shipment.
At Hirai Farms Shop, we are committed to providing high-quality products and ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we have a clear return policy in place to support you.
Simple and Transparent Return Policy
At Hirai Farms Shop, we are dedicated to providing high-quality products that perfectly meet your needs. However, if your purchase does not meet expectations or if there is any issue, we have a transparent and easy-to-follow return policy:
If the delivered equipment does not match the description or has significant defects that were not disclosed prior to purchase, please contact us within 5 business days of delivery to initiate a return.
If the equipment arrives in a condition that does not meet our advertised standards of quality, we offer the option of a refund or exchange, depending on the situation.
To request a return, please follow these steps:
Contact us by phone or email to report the issue.
Provide all necessary information, including a description of the problem and photo or video evidence, if possible.
The equipment must be returned within 30 calendar days of delivery, in the same condition in which it was received—without modifications, usage signs, or additional damage.
If the return is approved after inspection, a full refund of the purchase price will be issued, excluding shipping fees or any other associated logistics costs. Refunds are typically processed within 30 business days after we receive the returned equipment.
The cost of returning the equipment is the responsibility of the buyer, unless the return is due to a confirmed defect or discrepancy from the original product description.